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Fort de 15 ans d’expérience dans le métier des centres d’appels, de l’Offshoring et de la gestion de la relation client.

Marketing Call Center est une entreprise de services avec plus de 500 collaborateurs expérimentés qui gèrent au quotidien des prestations complexes, à forte valeurs ajoutées, pour des clients marocains, français et européens.

Nous fournissons chaque jour à nos prestigieux clients un service de qualité, qui répond à l’ensemble de leurs attentes, tout en fournissant le meilleur cadre de travail pour nos agents.

English-speaking customer advisor on night shift

Descriptif du poste

MCC is recruiting English-speaking account managers. You will be in charge of :
– Managing inbound and outbound calls to our English-speaking business customers (BtoB).
– Ensure quality customer service by answering queries, resolving problems and building customer loyalty.
– Prospect for new customers and develop the existing portfolio.
– Work as part of a team.

Profil Recherché

– Perfect command of spoken and written English, with both an American and British accent.
– Successful experience in a call center, ideally in BtoB.
– Excellent communication and customer relations skills.
– Ability to listen, empathize and persuade.
– Willingness to work night shifts.
– Good command of IT tools.

Avantages sociaux et autres

– A stimulating work environment within a young and dynamic team.
– Full training in the company’s products and tools.
– Development prospects within the Group.
– An attractive salary package (fixed + variable) and benefits (health insurance, CNSS, etc.).
If you’re passionate about customer service and want to take on new challenges with American customers, come and join us!

Amplitude horaire

Interview details

Salaire Net + primes

Interview details